Articles Tagged With: check-in
-
Patient Ambassadors Held to Same Standards as Five-Star Hotels
For registrars at a New York City medical center, the ambassador role was a promotion on the same level as senior registrar. The job requires top-notch customer service skills, problem-solving, and standing for long periods.
-
Many Patients Self-Register, But Registrars Still There to Help at One Chicago Facility
Recently, a medical center in Chicago added kiosks to some registration areas. The change went over well with most patients, but registrars remain to offer a friendly face and some help.
-
Shorter surgery check-in saves $11,500 annually
Employees, supervisors, and managers at Seattle Children’s Hospital are constantly on the lookout for work that is no longer useful.
-
Shorter surgery check-in saves $11,500 plus a minute per case
Patient access employees, supervisors, and managers at Seattle Children’s Hospital are constantly on the lookout for work that is no longer useful.
-
Patients having trouble with registration? They’re ‘kicked out’ of kiosk for these reasons
If patients are having any type of trouble with kiosk registration at Naperville, IL-based Edward–Elmhurst Health, the kiosk instructs them to go to a registration person instead, without the patient having to ask for help.