Articles Tagged With: communication
-
Communication Is Major Contributing Factor to ED Malpractice Claims
Emergency department (ED) malpractice claims frequently contain allegations that delayed diagnoses led to poor outcomes or death. “Many times, the primary contributing factor is lack of communication,” according to Jacqueline Ross, RN, PhD, coding director in the department of patient safety and risk management at The Doctors Company.
-
Patient and Family Complaints Require Careful Response
Healthcare organizations should have processes for responding to complaints from patients and families. The nature and seriousness of the complaint will dictate how much of a response is required.
-
Is Diagnosis Uncertain in the ED? Clear Communication Is Needed
Patients likely expect to leave the emergency department with a definite understanding of what is wrong. Yet many patients are discharged or admitted with an uncertain diagnosis.
-
Care Transitions Break Down Due to Information Delays and Workflow Issues
An impediment to care transition occurs when primary care providers refer patients to specialty consultants and do not send enough information, the authors of a recent study found.
-
Navigating Elder Care and Long-Term Care
Elder care in the United States is increasingly a “major source of moral distress in the hospital case management and social work world,” according to Lisa Bednarz, LCSW, CMAC, ACM-SW, ASW-G, regional director of case management for Robert Wood Johnson Barnabas Health.
-
‘Payvider’ Model Is a New Trend for Care Coordination and Addressing Social Needs
Case management and care coordination often are seen as ways to improve patient care outcomes, reduce readmissions, and make hospital-to-community care more efficient. However, resources remain limited in care coordination efforts because of the payment disincentive. A solution that is gaining steam is the “payvider” model.
-
How to Educate the Board on Quality and Safety as QAPI Expects
The Quality Assessment and Performance Improvement (QAPI) program from the Centers for Medicare & Medicaid Services specifies that hospital boards are responsible for oversight of the QAPI program and that hospital administrators are responsible for educating the board on quality and safety issues. But how does a risk manager educate and update the board on these issues?
-
Many Patients Perceive Discrimination at ED Visit
Is a patient unhappy with the way they were treated in the ED? Some patients might assume they received poor care because of their race, gender, or age, or because of their appearance, income, or health literacy level.
-
Standardized Care Protocols at SNFs Improve Hospital Readmission Rates
New research shows how standardized care protocols can improve care and reduce readmission rates for patients with chronic conditions in skilled nursing facilities.
-
How the PSA Handoff Form Works
The Patient Safety Attendant Handoff Form includes patient information and SBAR boxes for PSAs and nurses to communicate.