Articles Tagged With: complain
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Are Registrars Going ‘Rogue’? Effective Ways to Prevent Collection Complaints
A growing emphasis on upfront collections occasionally results in dissatisfied patients. Patient access leaders can take steps to mitigate collection-related complaints.
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Complaint Alleges Effort to Silence Doctor
In the Office for Civil Rights complaint filed by Diane J. Horvath-Cosper, MD, an obstetrician-gynecologist and fellow at MedStar Washington Hospital Center in Washington, DC, she outlines what she says was an insistence by hospital administrators to stop her from talking publicly about abortion.
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Hospital Faces OCR Complaint for Gag Order on Abortion
The case raises important questions about how much a healthcare employer can restrict employees’ private activities.
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Risk Manager Dismisses Complaint after Patient Secretly Records Surgery
A patient’s secret recording of her surgery revealed what one risk manager calls “inexcusable and reprehensible” behavior, including disparaging remarks about her body, comments that could be considered racially offensive, and suggestions that the woman be touched inappropriately by members of the OR team. The recording also documents what could be malpractice: a surgeon administering penicillin after he verbally acknowledged her allergy.