Articles Tagged With: cross-training
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Despite Many Challenges, Patient Access Manages to Retain Staff
A career ladder and a sense of purpose might convince registrars to stick around.
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Cross-training’s True Return on Investment: A Better Patient Experience
Cross-training registrars improves patient satisfaction with shorter waits and improves employee satisfaction with opportunities to advance.
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$6,000 saved by cross-training patient access staff
Patient access coordinator Erica Escobar recently justified the need for two new insurance verification positions at Chicago-based Norwegian American Hospital. She pointed to a recent change: The shift from Medicare and/or Medicaid insurance, to Medicare and/or Medicaid managed care organization plans.