Articles Tagged With: engagement
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Engaging Seamlessly with Patients and Families
Case managers and other medical professionals are daily tasked with communicating with patients and their families. The reality is exceptional communication skills are often hard wrought. However, it is important to the patient and their families that the care can seamlessly engage with them in ways they can understand and appreciate.
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ED Nurses Feel Unprepared for Mental Health Complaints
Engaging with the patient can help ED nurses avoid these risky situations. Nurses can notice subtle signs of escalation, treat with medications when appropriate, offer food, perform regular assessments, and facilitate hygiene. It also is important for ED nurses to demonstrate they did everything in their power to transfer the patient to a higher level of care, if that is what the patient needs. -
ED Registration No Longer a Stepping Stone; Staff Feel Valued
To push back against plummeting retention rates, the department made some simple but important changes.
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How ‘Engaged’ Are Your Registrars, Really? Face-To-Face Conversations Say More Than Surveys
At Boston-based Tufts Medical Center, an organization-wide survey on employee engagement is conducted every three years. The information assesses how enthusiastic and involved people are with their jobs, but its usefulness to patient access leaders is somewhat limited.