While healthcare leaders continue to battle a global pandemic, many also are plotting how they will use the lessons of this emergency to make their health systems better. Several shared their ideas during the Institute for Healthcare Improvement’s annual forum.
Solution communicates with patients through personal cellphones, including information about schedules, lab test status, and other aspects of the experience
February 4, 2020
Chatbot interacts about eight times with each patient during their ED visit. Conversations include the opportunity for the patient to provide feedback, which is used to monitor patient satisfaction and identify opportunities for improvement.
With the healthcare and insurance industries changing at a dizzying pace, consumers can easily be left confused about an important aspect of their lives. Some hospitals and health systems are finding that helping them understand how it all works can improve patient satisfaction and even quality of care.
Real-time information is ‘pushed’ to patients via web portals and mobile devices
December 14, 2015
The patient access experience can be enhanced dramatically by “retail-type technology,” according to Katherine H. Murphy, vice president of sales consulting in the Oakbrook Terrace, IL, office of Experian Health, a provider of technology for hospitals and healthcare providers.
This month’s Hospital Access Management is a special issue on “the patient experience” and the important role of patient access. Our cover story reports on best practices to boost patient satisfaction in registration areas.