Articles Tagged With: feedback
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Qualitative Methods Give Unique Insights on Ethics Consult Standards
Just asking if people are satisfied with an ethics consult only raises more questions. A participant might be very satisfied, but only because of a hoped-for outcome — for instance, a specific family member was identified as the appropriate surrogate decision-maker. Conversely, someone might rate satisfaction as very low just because they did not like the case outcome. This misconstrues the purpose of an ethics consult.
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Patient Complaints Can Reveal Surprising ED Safety Concerns
Do ED patients complain because they are seeking some type of compensation, or is it really about wanting to be heard? It can be difficult to hear negative feedback, but complaint data are a good way to identify failures in the diagnostic process, according to a recent analysis. -
Real-Time Surveys Reveal True Feelings About Registration
The patient experience is a priority for hospitals, but typical patient satisfaction surveys are not much help to revenue cycle departments. Surveys usually do not reveal which registrar is responsible for the patient’s impression. Also, some respond to every other question in the survey, but leave the registration-related question blank for some reason. To better understand the patient experience, registrars hand out “Please tell my manager how I did” cards. The idea is to encourage patients to respond right after, or even during, their registration experience.
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Lack of Ethical Leadership Can Be Source of Moral Distress
Ethical leadership requires perspectives of all stakeholders be considered. If managers do not actively encourage staff to offer input, people are going to be reluctant or unwilling to voice concerns.
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Community-Based Organizations Help with Care Coordination for Patients with Dementia
When most people think of the care continuum, they might imagine it as from the hospital to skilled nursing facilities to home, maybe with a primary care provider visit here and there. But that is not all, and case managers can use many more resources than those.
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Plan of Care Rounds Improve Communication
Collaborative care teams can use interdisciplinary plan of care rounds to improve communication and facilitate smooth transitions. The plan of care round team can give patients a brief overview and answer patients’ questions or concerns.
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Revenue Cycle Needs Feedback From Patients and Family Advisors, Too
Patient and family advisory committees give valuable input at many hospitals. Often, though, the focus is on clinical processes more so than the revenue cycle, even though both matter to patients and families.