Articles Tagged With: follow up
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Monthly Calls Dramatically Cut ED Visits by Super-Utilizers
Researchers at a Virginia hospital conducted a quality improvement project to get frequent ED visitors the care they needed and keep them out of the ED. The researchers identified the 50 top super-utilizing patients at Sentara Norfolk (VA) General Hospital’s ED in 2020 and contacted them about enrolling in a chronic care management program.
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To Bolster Antibiotic Stewardship, Refine Culture Follow-Up Process
Appoint a dedicated person who sifts through culture reports, reviews old culture data, and follows up with patients. Ideally, this person would be an expert around the antibiotic spectrum who could tailor therapy to culture results.
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Alleviate Risks if Patients Leave Without Being Seen
There is a tendency to assume that if someone left the ED, he or she probably was not that sick. That is a dangerous assumption. For all patients who leave without being seen, the nurse manager should follow up with a call within 24 hours.
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Lawsuits Allege Abnormal Findings Were Missed After ED Patient was Admitted
Education on structured handoffs and closed loop communication is paying dividends. Still, malpractice claims are occurring with admitted patients. The fact patterns all are similar: Tests are ordered while the patient remains in the ED. Results come back after the patient is upstairs — and no one ever follows up.