Articles Tagged With: kiosks
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Self-Serve Registration Options Continue to Evolve
Until recently, many hospitals were looking for ways to increase self-serve registration kiosks use. Priorities have changed, or at least expanded.
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Some patients find self-reg kiosks to be impersonal — Combat dissatisfaction
Customer service was “front and center” when registration kiosks were rolled out in July 2015 at the South Lobby and Heart Hospital registration departments at Edward Hospital & Health Services and Elmhurst Memorial Healthcare in Naperville, IL, says Miguel Vigo IV, revenue cycle system director of the Patient Access and Pre-Service Center.
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Satisfaction-boosting self-registration has limits, but patients want more
Patient access departments routinely use electronic tools to verify insurance, identify patients, and check eligibility, but what about keeping patients happy?