Articles Tagged With: learning
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Leaders Plot How They Will Leverage the Lessons of COVID-19
Caregiver well-being, peer support, and accelerated technology should factor into what happens next after the pandemic.
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Engage Staff When Training or Implementing New Programs
Quality improvement professionals often must train staff in new processes or initiatives, but the effectiveness of those sessions can depend on the approach. A simple meeting with a PowerPoint presentation may not be the best way to get good results. The best results will come when the participants feel involved with the effort and want to help reach the desired goal.
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Hartford HealthCare Touts Benefits of Storytelling in Quest to Reduce Serious Safety Events
Employees are working to learn from the mistakes of the past.
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Online, Classroom, Team Huddles: For Training, All That (and More) Is Needed
The amount of needed education for patient access is only increasing. How can leaders help staff keep up?
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Patient Access Leaders Tell Important Stories at Conferences
Hospital leaders may view patient access leaders as operating mostly “behind the scenes.” Presenting at conferences is a great way to change that outdated perception.
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Want new hires to have a valuable resource? Give them an ‘associate friend’
About 70% of patient access training at Jacksonville, FL-based Baptist Health now takes place on the job, instead of in a classroom.