As with many other unfunded federal mandates, interpretation services in hospitals face a variety of resource challenges, including insufficient staff training, too few interpreters, and cumbersome technological solutions. To surmount communication barriers, case managers and other healthcare professionals should pay attention to language access, such as interpreters and translations, usable health information (which is eliminating medical jargon), and cultural humility.
As the United States becomes more diverse, healthcare facilities treat more patients with limited English proficiency. This highlights the need for more effective interpreter services, especially at discharge. Care coordination and transitions could improve if health systems provide more consistent and adequate interpretation help to patients with limited English proficiency, research shows.