Articles Tagged With: metrics
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Ethics Work Affects Entire Hospital: Data Can Prove It
Ethics work aligns with many issues that are top of mind for hospital leaders. How can ethicists measure that?
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Embarking on Case Management Research
As case managers go about their days, they are constantly discovering and solving problems, often without even realizing it. Part of the role is to troubleshoot issues with discharge, utilization management, and more — but once the issue is resolved, that often is the end of it. However, when case managers seek solutions for their problems, they are engaging in research.
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‘The Patient Experience’ Includes Registration; Accurate Metrics Needed
Patient satisfaction surveys probably include at least a few questions about registration. The problem is patients really do not make a distinction between registration and the clinical service for which they have arrived. -
Care Improved by Providing Better Feedback to Hospitalists
Providing detailed feedback to hospitalists, including key quality metrics, can improve the quality of care they provide patients, according to the results of a program at a Wisconsin medical college.
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Unanticipated Ethical Issues Arise When Data Are Collected and Analyzed
Discussions about ethical concerns led to the development of a checklist to raise awareness of issues that arise in daily work.
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Make Patient Access Evaluations More Transparent
Just as hospitals are becoming more transparent about costs and the quality of clinical care, the same is true for revenue cycle staff performance evaluations. Staff can check on how many registrations they have completed and the accuracy of each. They also can see how the overall department is performing — speed of calls, wait time duration, and how many calls are going to voicemail.
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Quality of Life Important to ICU Patients, But Clinicians Lack Data
This underscores how clinicians must start keeping track of these outcomes to improve their ability to predict them and provide patients and families with information they want.
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IRB Highlights Standardized and Effective Metrics Model
As IRBs and research programs increasingly seek IRBs of record and form reliance agreements, they will need to know whom to trust. IRBs also need their own performance data to share with sponsors, researchers, and others. The challenge is developing metrics that work and can be used by other IRBs for benchmarking purposes.
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Early 2020 Quality Data May Need ‘Compassionate Surveying’
Quality leaders are beginning to assess how the COVID-19 pandemic response will affect the quality metrics of hospitals for months after the emergency subsides. What will those metrics look like?
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Early 2020 Quality Data May Need ‘Compassionate Surveying’
Quality leaders are beginning to assess how the COVID-19 pandemic response will affect the quality metrics of hospitals for months after the emergency subsides. What will those metrics look like?