If providers manage their own plans, they can share firsthand insights. They will be in a better position to inform, guide, and support their patients. It will make them a more effective, trusted, and knowledgeable resource.
Certain patients present with valid insurance cards, but what they do not realize is their health plan covers next to nothing. Employers may offer limited benefit plans, but employees do not realize those options only cover a small dollar amount.
Patients will no longer have to go through the discovery process during litigation to find out everything ED providers charted. Still, with patients reviewing all the clinical documentation, plenty of misunderstandings can happen.
The most challenging situation can be when patients ask why the cost is so high. Scripting can help registrars answer this difficult question. This training includes teaching patient access staff how to show the patient detailed benefits and explain the out-of-pocket expense is based on their insurance carrier.
Most people will research their condition and treatment options before visiting a surgeon. Centers can educate potential patients about their medical issue and attract them to learn more through video marketing.