Articles Tagged With: patient
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Making the Business Case for Safe Patient Handling Equipment
Though every healthcare worker who handles patients is at risk of injury, it may be difficult to convince hospital administrators to purchase a sufficient inventory of safe patient lifting equipment.
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Members of the Patient Access Department Are ‘Most Exposed and Most at Risk’
Richard Sem, CPP CSC, president of Burlington, WI-based Sem Security Management, has performed security and violence management assessments at dozens of hospitals and clinics. Thirteen of the assessments were done after “active shooter” incidents occurred.
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Prepare Your Patient Access Areas For Challenges that Come after a Disaster
Patient access will face these challenges in the aftermath of mass shootings or other mass casualty incidents:
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New Standards Proposed for Patient Safety, Quality
The CMS recently proposed new standards intended to enhance patient safety and improve the quality of care in hospitals. Among several initiatives, the rule seeks to reduce overuse of antibiotics and implement comprehensive requirements for infection prevention.
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Don’t Lose Your Best Registrars To Competitors: Justify More Pay
Is another hospital, or another department, offering an experienced registrar more money? If so, patient access leaders face an uphill battle.
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Petition supports a renewed dialogue on voluntary patient safety identifier
The National Association for Healthcare Access Management has called for support for the following petition, which, at press time, was pending with the White House. -
Are clinicians rude to registrars? Morale, patient satisfaction at stake
A registrar is finishing up entering an emergency department patient’s demographic information. Suddenly, a clinician enters the room, closes out the registration screen without saying a word to the registrar, and begins talking to the patient as though the registrar isn’t present.
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Create ‘culture of privacy’ in patient access areas
To prevent potential violations of the Health Insurance Portability and Accountability Act, “we need to, first, cultivate a culture of privacy within the patient access staff,” says Julie Johnson, CHAM, FHAM, director of patient access and Health Information Management and HIPAA privacy officer at Mount Graham Regional Medical Center in Safford, AZ.
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Providers have ‘one-stop shopping’ for transfers
San Francisco-based UCSF Medical Center recently implemented an Integrated Transfer Center. Patient access and clinical units work together to clinically and financially clear transfer patients.
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Keep your patients satisfied, despite unexpected delays in registration
Patient volume increases suddenly, clinical areas are running behind, or the registration area is unexpectedly understaffed.