Articles Tagged With: registrars
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Many Patients Self-Register, But Registrars Still There to Help at One Chicago Facility
Recently, a medical center in Chicago added kiosks to some registration areas. The change went over well with most patients, but registrars remain to offer a friendly face and some help.
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Patients Present as Self-Pay, but Leave With Coverage
Patient access departments are helping self-pay patients in multiple ways.
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ED Registrars Work to Change Perceptions
ED registrars face competing priorities. First and foremost, they have to be certain they aren’t violating Emergency Medical Treatment and Labor Act requirements.
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Novel Registrar-led Initiative Collected $674,000 in a Month
Novant Health’s patient access department was falling short of its collection goals until a task force got an enthusiastic team member involved in the initiative. This resulted in record collections of $674,000 in one month.
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Collect in ED Setting Without Violating EMTALA or Angering Patients
CoxHealth increased ED point-of-service collections by 20% by asking for copays consistently. This article discusses steps that patient access departments can take to succeed and improve collections.
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Patient Access in a ‘Fishbowl,’ Some Assume Registrar Is Doing Nothing
Investigations of complaints claiming registrars are unproductive might reveal that staff were on the phone with payers, experiencing computer downtime, or conversing with patients. This article will discuss steps patient access leaders can take to prevent complaints about delays.
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Trust Patient Access Employees With These Important Projects
Patient access employees appreciate being asked to participate in projects, and the department benefits from their feedback.
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Don’t Make Patients Come to You: Find Them
Some patient access departments are tracking patients’ locations in registration areas to provide better service, with plastic tracking badges, wristbands, or the patient’s own smart phone.
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Are Registrars Going ‘Rogue’? Effective Ways to Prevent Collection Complaints
A growing emphasis on upfront collections occasionally results in dissatisfied patients. Patient access leaders can take steps to mitigate collection-related complaints.
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What Do Registrars Do All Day? Many in Hospital Have No Idea
Clinicians and other hospital departments often lack even a basic understanding of the patient access role. At times, this leads to disrespectful attitudes. This article provides suggestions for improving interdepartmental relationships.