Articles Tagged With: registration
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Patient Access in a ‘Fishbowl,’ Some Assume Registrar Is Doing Nothing
Investigations of complaints claiming registrars are unproductive might reveal that staff were on the phone with payers, experiencing computer downtime, or conversing with patients. This article will discuss steps patient access leaders can take to prevent complaints about delays.
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Cross-training’s True Return on Investment: A Better Patient Experience
Cross-training registrars improves patient satisfaction with shorter waits and improves employee satisfaction with opportunities to advance.
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Have Plan B for Unexpected Call-outs: Reduce OT
If registration areas are understaffed during peak volumes, patient care, registration quality, and customer service all suffer.
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Stop Surprise Bills With One Pre-reg Call
Patient access departments are moving financial discussions earlier in the process with preregistration phone calls.
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Did Payer Coverage Change? Communicate to Patient Access Quickly
Updating patient access employees on payer coverage changes is a top challenge for patient access leaders.
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Don’t Make Patients Come to You: Find Them
Some patient access departments are tracking patients’ locations in registration areas to provide better service, with plastic tracking badges, wristbands, or the patient’s own smart phone.
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What Do Registrars Do All Day? Many in Hospital Have No Idea
Clinicians and other hospital departments often lack even a basic understanding of the patient access role. At times, this leads to disrespectful attitudes. This article provides suggestions for improving interdepartmental relationships.
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Hospital Has ‘One-Stop’ Process at Patient’s Bedside
Patient satisfaction scores soared after bedside registration was implemented at Advocate Good Shepherd Hospital in Barrington, IL.
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Bedside Registration Best for Patient Flow, But the Process Needs Fine-Tuning
Bedside registration has been in place for more than 20 years in the ED at William Beaumont Hospital Royal Oak (MI). However, the process has changed many times in recent years
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How to Respond to Clinicians’ Complaints About Delays in Registration
“How come you are asking so many questions? I need you to register this person now!” While well-meaning, such statements made by clinicians often are unfounded.