Articles Tagged With: registration
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Top Challenges for Access after CO Mass Shooting
Here are some of the challenges patient access faced on the night of the 2012 mass shooting inside an Aurora, CO, movie theater:
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Patient Access Staff Needed to Register Patients in Aftermath of Mass Shooting
Only a handful of registrars were on hand at 1 a.m. when the first victims arrived at University of Colorado Hospital on the night of the July 2012 mass shooting inside a movie theater in Aurora, CO.
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Stanford Health Care’s Patients Receive a ‘One-Stop’ Registration for the Hospital System
Patient access leaders at Palo Alto, CA-based Stanford Health Care recently overhauled the “status quo” of patient registration, reports Anna Dapelo-Garcia, MPA/HSA, administrative director of patient access services.
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It’s Coming Soon: Drivers’ Licenses on Smartphones
In the near future, registration areas might identify patients using drivers' licenses — on smartphones. Iowa is piloting mobile drivers’ licenses, and states including Delaware, California, Arizona, and New Jersey are considering doing so.
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ED registration time cut from 30 minutes to 15
Emergency department registrars cut average registration times from 30 minutes to 15 minutes at Irvine, CA-based St. Joseph Health. In addition, the admission financial clearance process is completed, on average, in just 15 minutes. -
Are clinicians rude to registrars? Morale, patient satisfaction at stake
A registrar is finishing up entering an emergency department patient’s demographic information. Suddenly, a clinician enters the room, closes out the registration screen without saying a word to the registrar, and begins talking to the patient as though the registrar isn’t present.
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Career ladder requires these patient access skill sets
Here are the skill sets required for each level of the career ladder at Navicent Health, based in Macon, GA:
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ED registration practices led to EMTALA problems
Here are some practices in emergency department registration areas that Gina Greenwood, JD, an attorney at Atlanta-based Baker Donelson, has seen come up in alleged violations of the Emergency Medical Treatment and Labor Act:
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Did registrar warn patient about long ED wait time? It could violate EMTALA
“You are welcome to wait, but it may take the doctor several hours to get to you. We won’t be nearly this busy in the morning!”
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Lessons learned from unscheduled downtime — Data inaccessible for up to 10 days
During Hurricane Katrina, all organizations in the area had “tremendous challenges” with registration, says Stacy Calvaruso, CHAM, system director of patient access for LCMC Health in New Orleans.