Articles Tagged With: registration
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Shorter surgery check-in saves $11,500 plus a minute per case
Patient access employees, supervisors, and managers at Seattle Children’s Hospital are constantly on the lookout for work that is no longer useful.
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Common registration practices cause big problems with HIPAA
“Mr. Bob Jones? Your colonoscopy will take place in 15 minutes.”
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Keep your patients satisfied, despite unexpected delays in registration
Patient volume increases suddenly, clinical areas are running behind, or the registration area is unexpectedly understaffed. -
Patients having trouble with registration? They’re ‘kicked out’ of kiosk for these reasons
If patients are having any type of trouble with kiosk registration at Naperville, IL-based Edward–Elmhurst Health, the kiosk instructs them to go to a registration person instead, without the patient having to ask for help.
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Some patients find self-reg kiosks to be impersonal — Combat dissatisfaction
Customer service was “front and center” when registration kiosks were rolled out in July 2015 at the South Lobby and Heart Hospital registration departments at Edward Hospital & Health Services and Elmhurst Memorial Healthcare in Naperville, IL, says Miguel Vigo IV, revenue cycle system director of the Patient Access and Pre-Service Center.
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Satisfaction-boosting self-registration has limits, but patients want more
Patient access departments routinely use electronic tools to verify insurance, identify patients, and check eligibility, but what about keeping patients happy?
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Spotlight on ‘the patient experience’ in access: Registration sets the tone
When patient access leaders at Charlotte, NC-based Carolinas HealthCare System created a new customer service training class, they decided to call it “First Face, Last Face.”
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Encourage staff to move within revenue cycle
Patient access employees are alerted to any openings within the entire revenue cycle at Riverside Regional Health System in Newport News, VA. Managers actively encourage them to apply for higher-tier jobs that become available.
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Collect in ED before or after discharge? Both methods have their challenges
The most daunting challenge of collecting in the emergency department setting involves the simple fact that ill, injured, and tired patients just want to go home, as opposed to having a discussion about how much money they owe.
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Day surgery patients registered at the bedside
At Children’s Healthcare of Atlanta at Egleston, patient access recently switched to bedside registration at the hospital’s 30-room day surgery department.