Articles Tagged With: registration
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Incomplete ED Registrations Disastrous for Copay Collections
Hospitals are trying to shorten door-to-provider times. Lower-acuity patients are treated as “fast-track,” and discharged quickly. Registration teams might struggle to keep up, to the point that some patients may miss the official registration process. Without proper contact information, collection becomes exponentially more difficult.
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Flexible Shifts Smooth Sudden Transition to Remote Work
Hospital registration has suddenly moved from face-to-face encounters that happen right when the patient presents, to a work queue-based task handled remotely.
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Registrars Redeployed to Cover Overwhelmed EDs
Facilities are shuffling staff to relieve emergency department staff trying to keep up with COVID-19 triage.
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For Patient Access, COVID-19 Means ‘New Normal Every Day’
Countless news stories are reporting on what clinicians are facing in overwhelmed emergency departments and intensive care units during the COVID-19 pandemic. However, few people realize what is going on behind the scenes in patient access.
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With a Little Patience, IT Expertise Pays Off for Revenue Cycle
Revenue cycle leaders and IT need one another to thrive. After spending time with IT in close proximity, revenue cycle leaders can gain a great deal of expertise. This comes in handy in bridging the gap between the two areas.
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Patient Ambassadors Held to Same Standards as Five-Star Hotels
For registrars at a New York City medical center, the ambassador role was a promotion on the same level as senior registrar. The job requires top-notch customer service skills, problem-solving, and standing for long periods.
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Many Patients Self-Register, But Registrars Still There to Help at One Chicago Facility
Recently, a medical center in Chicago added kiosks to some registration areas. The change went over well with most patients, but registrars remain to offer a friendly face and some help.
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For Patients, Self-Registration Options Mean More Control and Speedier Care
People have become accustomed to digital boarding passes for airlines, self-checkout at grocery stores, and one-click shopping. In contrast, the registration process seems hopelessly antiquated. In theory at least, it is now possible for patients to do it all themselves.
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Handle Early-morning Volume Surges at Surgical Registration
Cross-training in patient access at Albany Medical Center prevents early-morning delays at surgical check-in, helps with sudden volume surges in the ED, and provides other benefits.
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If Patient Access Is Left Out of Big Decisions, Patient Experience Can Suffer
Patient access leadership is sometimes omitted from planning discussions involving staffing, technology, and new service lines. This article discusses steps patient access can take to prevent problems with patient satisfaction.