After paying hundreds of dollars for direct-to-consumer genetic testing, people need someone they trust to explain what the results actually mean. Many turn to their physicians. The problem for clinicians is they do not know what kind of lab conducted the test or how reliable it is.
For the past several years, there has been a keen focus in healthcare on high reliability, the idea of operating in such a way as to prevent or avoid serious harm or mistakes. But how does the concept translate into actions that clinicians and administrators can use to make progress?
Data transparency is one of the most effective mechanisms for incentivizing physician behavior change, but one of the first reactions to unveiling physicians’ performance among their peers usually is to question the validity and source of the data, says Kelly Tiberio, manager of GE Healthcare Camden Group, a consulting company based in Los Angeles.
Hospitals and health systems are always striving to improve quality and become more reliable providers of healthcare, but some are setting even higher goals by striving to become high reliability organizations. With the HRO concept, these hospitals are aiming not to just improve and reduce errors, but to completely eliminate them.