Articles Tagged With: satisfaction
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Qualitative Methods Give Unique Insights on Ethics Consult Standards
Just asking if people are satisfied with an ethics consult only raises more questions. A participant might be very satisfied, but only because of a hoped-for outcome — for instance, a specific family member was identified as the appropriate surrogate decision-maker. Conversely, someone might rate satisfaction as very low just because they did not like the case outcome. This misconstrues the purpose of an ethics consult.
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Wearing Clear Masks Could Boost Patients’ Trust Levels
Patients are more likely to trust surgeons wearing a clear mask rather than one obscuring the mouth, according to new research.
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VA Care Coordination Satisfaction Rates Higher Than Community Care
Focusing on better communication and care coordination, a Department of Veterans Affairs facility exhibited strength in its communication and care coordination, according to the authors of a new study.
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Study: Hospitality More Influential Than Real Quality
As hospital quality leaders struggle to achieve even small improvements in clinical care results and hope that the effort is rewarded in patient surveys, research suggests comfort amenities like private rooms may be more effective. That does not mean hospitals should shift focus from improving quality of care in favor of easier-to-achieve improvements in hospitality. But it might mean the industry focus on measures like the Hospital Consumer Assessment of Healthcare Providers and Systems survey is misguided.
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Digital Chatbot Helps Guide Patients Through Hospital Care
Chatbot interacts about eight times with each patient during their ED visit. Conversations include the opportunity for the patient to provide feedback, which is used to monitor patient satisfaction and identify opportunities for improvement.
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ED Registration No Longer a Stepping Stone; Staff Feel Valued
To push back against plummeting retention rates, the department made some simple but important changes.
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Assess Anesthesia Patient Satisfaction Correctly
Measuring patient satisfaction is important in all aspects of healthcare, but anesthesia can pose a particular challenge. There is a lack of standardized tools and anesthesia does not fall easily into the Hospital Consumer Assessment of Healthcare Providers and Systems categories.
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Health System Focuses on Education Outreach
With the healthcare and insurance industries changing at a dizzying pace, consumers can easily be left confused about an important aspect of their lives. Some hospitals and health systems are finding that helping them understand how it all works can improve patient satisfaction and even quality of care.
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Nurses Take the Lead with Improvement Projects
Sometimes it takes those on the front line to really bring change to a hospital, and critical care nurses at seven Washington hospitals have proven so with quality improvement projects that reduced communication-related medical errors by 80% and catheter infections by 92%.
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Are clinicians rude to registrars? Morale, patient satisfaction at stake
A registrar is finishing up entering an emergency department patient’s demographic information. Suddenly, a clinician enters the room, closes out the registration screen without saying a word to the registrar, and begins talking to the patient as though the registrar isn’t present.