Articles Tagged With: scores
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VA Care Coordination Satisfaction Rates Higher Than Community Care
Focusing on better communication and care coordination, a Department of Veterans Affairs facility exhibited strength in its communication and care coordination, according to the authors of a new study.
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Study: Hospitality More Influential Than Real Quality
As hospital quality leaders struggle to achieve even small improvements in clinical care results and hope that the effort is rewarded in patient surveys, research suggests comfort amenities like private rooms may be more effective. That does not mean hospitals should shift focus from improving quality of care in favor of easier-to-achieve improvements in hospitality. But it might mean the industry focus on measures like the Hospital Consumer Assessment of Healthcare Providers and Systems survey is misguided.