Articles Tagged With: scripting
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Top Copay Collectors at Pediatric EDs
By performing their job well, registrars reduce worries for families — and bad debt for the hospital. Some patient access employees share how they do it.
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Revenue Cycle Staff Needs Education on Cures Act
Starting April 5, patients must be able to access all the health information in their electronic medical records without delay, as required by the ONC Cures Act Final Rule. Most organizations will be able to leverage their existing technology to make records available to patients. Revenue cycle departments will need to review scripting to ensure it aligns with the new rules.
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Scripting Keeps Financial Message Consistent
Giving families a point of contact for each area of the revenue cycle is the best way to provide uniformity. For example, when patients call in for an explanation of their bills, connect them with customer relations. If they need to set up a payment plan, bring in financial counselors.
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Revenue Cycle Needs Prep Work for Tough Financial Conversations
The most challenging situation can be when patients ask why the cost is so high. Scripting can help registrars answer this difficult question. This training includes teaching patient access staff how to show the patient detailed benefits and explain the out-of-pocket expense is based on their insurance carrier.
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Guide to Staff Rounding for Adopt-a-Room
This scripting protocol can help clinical and nonclinical staff solve problems and improve the patient experience by demonstrating that their concerns are a priority.