Articles Tagged With: self-service
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Patient Access Technology Evolving to Meet Customer Expectations
Artificial intelligence, machine learning, and predictive analytics all are available. Slowness to adopt these new tools stalls progress on a better registration experience.
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Instant Gratification with Self-Service Price Estimators? Not So Fast, Says Patient Access
Beware the pitfalls of do-it-yourself healthcare pricing research.
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Self-Serve Registration Options Continue to Evolve
Until recently, many hospitals were looking for ways to increase self-serve registration kiosks use. Priorities have changed, or at least expanded.
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For Patients, Self-Registration Options Mean More Control and Speedier Care
People have become accustomed to digital boarding passes for airlines, self-checkout at grocery stores, and one-click shopping. In contrast, the registration process seems hopelessly antiquated. In theory at least, it is now possible for patients to do it all themselves.