Articles Tagged With: survey
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Billing, Disparities Now Part of Hospital Surveys
The Leapfrog Group wants to see hospitals ensuring bias is not undermining the quality of care delivered to particular patients. From a billing standpoint, fear of costs prevents some from seeking needed care. -
Leapfrog Group Focusing on Health Equity as Quality Metric
With the new question on healthcare equity, Leapfrog is encouraging hospitals to analyze their quality and safety data by race, ethnicity, or language. -
‘The Patient Experience’ Includes Registration; Accurate Metrics Needed
Patient satisfaction surveys probably include at least a few questions about registration. The problem is patients really do not make a distinction between registration and the clinical service for which they have arrived. -
Real-Time Surveys Reveal True Feelings About Registration
The patient experience is a priority for hospitals, but typical patient satisfaction surveys are not much help to revenue cycle departments. Surveys usually do not reveal which registrar is responsible for the patient’s impression. Also, some respond to every other question in the survey, but leave the registration-related question blank for some reason. To better understand the patient experience, registrars hand out “Please tell my manager how I did” cards. The idea is to encourage patients to respond right after, or even during, their registration experience.
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Take Steps to Prevent Damaging Security Breaches in Survey Studies
IRBs can help investigators create a plan to prevent survey security breaches that can lead to false data and study slowdowns and shutdowns. IRBs should ensure researchers know that if they detect a breach that changes/corrupts data, leads to someone outside the research team accessing data, causes potential harm to participants, or requires a change in procedures or informed consent, it should be reported to the IRB.
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IRBs, Researchers Starting to Recognize Security Breaches of Online Survey Data
Researchers at the University of Houston discovered a survey study had been breached. Large number of surveys poured in, with batches arriving in two-minute intervals. Other signs of a breach included suspicious responses, unusual email addresses and patterns, responses from outside the United States, and missing contact information.
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Nurses Still Reporting PPE Shortages, Fear of Reusing Single-Use N95s
The chronic problem with adequate stocks of personal protective equipment for nurses continues as the coronavirus pandemic heads into the dreaded fall and winter months. Many nurses feel unsafe because of the shortages — and the continued reprocessing and reuse of N95 respirators, which are designed for single use only — according to the American Nurses Association.
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