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Articles Tagged With: survey

  • Leapfrog Group Addresses Diagnostic Errors with 29 Best Practices

    A new report includes 29 actions hospitals can implement to reduce the risk of patient harm or death from diagnostic errors. The Leapfrog Group recently released what it calls a landmark report, Recognizing Excellence in Diagnosis: Recommended Practices for Hospitals. It was derived from a year of research with clinicians, health plans, and employers.

  • Nurses Feel the Squeeze of Ongoing Staffing Problems

    National survey provides insight into life as an RN in 2022.

  • Joint Commission Surveys in the Time of COVID-19

    How far is The Joint Commission behind on healthcare accreditation surveys? By the end of June 2022, they expect to be caught up with scheduled inspections — for 2021. However, the accrediting body for the Centers for Medicare and Medicaid Services is gamely moving forward, using virtual technology for some facilities, and conducting on-site inspections at hospitals.

  • Billing, Disparities Now Part of Hospital Surveys

    The Leapfrog Group wants to see hospitals ensuring bias is not undermining the quality of care delivered to particular patients. From a billing standpoint, fear of costs prevents some from seeking needed care.
  • Leapfrog Group Focusing on Health Equity as Quality Metric

    With the new question on healthcare equity, Leapfrog is encouraging hospitals to analyze their quality and safety data by race, ethnicity, or language.
  • ‘The Patient Experience’ Includes Registration; Accurate Metrics Needed

    Patient satisfaction surveys probably include at least a few questions about registration. The problem is patients really do not make a distinction between registration and the clinical service for which they have arrived.
  • Real-Time Surveys Reveal True Feelings About Registration

    The patient experience is a priority for hospitals, but typical patient satisfaction surveys are not much help to revenue cycle departments. Surveys usually do not reveal which registrar is responsible for the patient’s impression. Also, some respond to every other question in the survey, but leave the registration-related question blank for some reason. To better understand the patient experience, registrars hand out “Please tell my manager how I did” cards. The idea is to encourage patients to respond right after, or even during, their registration experience.

  • Take Steps to Prevent Damaging Security Breaches in Survey Studies

    IRBs can help investigators create a plan to prevent survey security breaches that can lead to false data and study slowdowns and shutdowns. IRBs should ensure researchers know that if they detect a breach that changes/corrupts data, leads to someone outside the research team accessing data, causes potential harm to participants, or requires a change in procedures or informed consent, it should be reported to the IRB.

  • IRBs, Researchers Starting to Recognize Security Breaches of Online Survey Data

    Researchers at the University of Houston discovered a survey study had been breached. Large number of surveys poured in, with batches arriving in two-minute intervals. Other signs of a breach included suspicious responses, unusual email addresses and patterns, responses from outside the United States, and missing contact information.

  • Nurses Still Reporting PPE Shortages, Fear of Reusing Single-Use N95s

    The chronic problem with adequate stocks of personal protective equipment for nurses continues as the coronavirus pandemic heads into the dreaded fall and winter months. Many nurses feel unsafe because of the shortages and the continued reprocessing and reuse of N95 respirators, which are designed for single use only according to the American Nurses Association.