Articles Tagged With: training
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Ethics Consultants Want More Training for First Jobs
Clinical bioethics training programs serve a wide variety of individuals, some with clinical backgrounds, others with PhDs. Most graduates indicated that their basic training in ethics was adequate. Still, many wanted more training in quality improvement skills, including some exposure to quality improvement methodology. They also wanted to learn how to negotiate for resources and how to communicate with hospital leadership.
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Basic Coding Knowledge Allows Patient Access to Stop Denials
Inaccurate coding causes compliance issues, more denials, lost revenue, and negative patient experiences. More precise and accurate information from the onset sets the stage for correct billing, cleaner claims, and fewer denials.
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Engage Staff When Training or Implementing New Programs
Quality improvement professionals often must train staff in new processes or initiatives, but the effectiveness of those sessions can depend on the approach. A simple meeting with a PowerPoint presentation may not be the best way to get good results.
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PowerPoint Is Not Enough: How to Improve Safety Education and Training
Safety education requires more than a dull presentation and a few slides. Risk managers should seek effective methods.
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Feedback on Problematic Calls Comes from Coworkers, Not Supervisors
A supervisor says she received a complaint from a patient about rude treatment. She asks you, the registrar, whom the complaint is about, to listen to a recording of the call. Then, the supervisor asks if you think you provided good customer service. This approach could lead the team member to become embarrassed and defensive — and could permanently damage the feedback loop between supervisor and employee.
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A $25 Simulation Technique Can Improve Staff PPE Safety
A team developed a simulation that is inexpensive, easy to create, and effective.
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Orientation Checklist
There always is room for improvement regarding how new employees are trained and oriented. It is important to make sure a proper orientation process is documented and what it entails.
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Online, Classroom, Team Huddles: For Training, All That (and More) Is Needed
The amount of needed education for patient access is only increasing. How can leaders help staff keep up?
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Meet Unique Challenges of Pediatric Ethics Consults
Researchers find a need for standardization in both education and training for pediatric ethics consultants.
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Promoting From Within Can Lead to Strong Commitment
If patient access staff at Arlington-based Texas Health Resources want some reassurance that they really can move up in their jobs, they can just look around. Every single manager and director currently working in the department was promoted from within.