Just as hospitals are becoming more transparent about costs and the quality of clinical care, the same is true for revenue cycle staff performance evaluations. Staff can check on how many registrations they have completed and the accuracy of each. They also can see how the overall department is performing — speed of calls, wait time duration, and how many calls are going to voicemail.
Recent guidance outlines ethical concerns when cancer centers advertise directly to the public. The authors recommend these centers ensure fair and balanced promotion of cancer services, avoid exaggeration of claims, and provide data and statistics to support direct and implied assertions of treatment success.
It is unclear how well participants really understand all the potential risks of sharing their DNA. Researchers are ethically obligated to be sure that what they are asking people to consent to is just, fair, appropriate, and respectful of human rights.
Making the system more trustworthy requires greater transparency, clear principles of accountability, and more comprehensive laws and regulations that protect against discriminatory uses of genetic information. The results of a recent survey may reveal the work ahead.
Quality improvement professionals know their efforts will be more successful when they gain the support of the hospital board of directors and top executive leaders. However, it can be difficult to obtain this backing. Organizing data and intentions properly, as well as transparency regarding current operations, are key.
How much does a health insurance company pay the hospital for an MRI? Nobody really knows — except the hospital and payer. That is about to change, thanks to a new rule that requires hospitals to disclose secret negotiated rates with payers.