Health plans issued many waivers during COVID-19 — for authorizations, for copays, and for telehealth. But patient access departments soon found the devil was in the details, with varying time frames and stipulations all coming into play. The result: A flood of denied claims. Learn how registrars are starting to sort through the mess.
In the early days of the COVID-19 pandemic, hospitals received the go-ahead to expand telemedicine/telehealth services via a waiver from the Centers for Medicare & Medicaid Services. This was focused on limiting community spread of the virus, as well as reducing the exposure to other patients and staff members to slow viral spread.