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I participated in a webinar yesterday related to my job. When I finished, I filled out a survey online that the organizer is using to select topics for future webinars. This same idea – an electronic means to get feedback – is being used by hospitals across the country, according to a recent story by The Wall Street Journal.
The article said hospitals are reaching out to patients and their families to get their input in multiple areas. Hospitals are moving from traditional in-person meetings to social media. It’s part of an increased focus by hospitals in general on patient satisfaction. Medicare is basing some hospital payments on patient satisfaction. Consider these approaches being used by hospitals that were shared in the article: