February 1, 2014
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Embedded crisis workers help to decompress ED, connect mental health and addiction medicine patients with needed resourcesTo manage a big spike in demand from patients seeking emergency care for mental health (MH) and addiction medicine concerns, staff from the University of Pittsburgh Medical Center-Mercy and Western Psychiatric Institute and Clinic of UPMC have devised a series of interventions aimed at quickly linking these patients with the care and resources they need.
Hospital and ED administrators have found that initiating patient contact shortly after discharge from the ED can positively impact patient satisfaction while also offering opportunities to improve patient compliance with care instructions and to intervene early if complications arise. While some hospitals still rely on manual calls to patients, others are initiating contact through email and text messages.
Text message program improves outcomes, decreases ED utilization among ED patients with poorly controlled diabetesDiabetic patients who lack access to primary care tend to frequent the ED, often with complications from their disease that could have been prevented with proper management and education.