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    Home » Newsletters » Hospital Access Management

    Hospital Access Management

    www.reliasmedia.com

    February 1, 2005

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    Hospital Access Management 2005-02-01

    Challenges of Florida hurricanes bring out the best in HCA staff

    When a series of four hurricanes hit the coasts of Florida during August and September 2004, it was the worst of times and the best of times, says the regional patient access director for Hospital Corporation of America’s Tampa region. Read More

    One-on-one education is key to Virtua success

    By implementing a comprehensive full circle of training for patient access employees — which ultimately led to the creation of two new areas within the department — Marlton, NJ-based Virtua Health has dramatically increased both registration accuracy and employee satisfaction, says the corporate multisite administrator for patient business services for the 1,051-bed system. Read More

    Service excellence begins with behavioral change

    “This is a journey; we’ll know we’ve arrived when they don’t need us anymore,” says the director of service excellence for Providence Health System in Portland, OR. “My goal is to work myself out of a job.” Read More

    Automated telephonic tool reduces pre-cert hassles

    An authorization system recently implemented at the University Hospital of Arkansas in Little Rock is on track to streamline the pre-certification process and reduce payer denials, explains the director of hospital admissions. Read More

    News Briefs

    U.S. hospitals provided $24.9 billion in uncompensated care in 2003, up from $22.3 billion in 2002, according to the latest American Hospital Association Annual Survey of Hospitals. Read More

    HIPAA Regulatory Alert: Two HIPAA privacy provisions ‘unnecessarily burdensome’

    A survey of providers, health plans, patient representatives, and others conducted by Congress’ General Accounting Office found providers and health plans believe that implementation of the HIPAA privacy rule went more smoothly than expected in its first year, but that two provisions of the rule are unnecessarily burdensome. Read More

    HIPAA Regulatory Alert: Requirements on copying cost charges confusing

    What used to be a fairly routine occurrence for many health care providers — supplying copies of patient medical records on request — is becoming a major issue under HIPAA because of questions about how much can be charged for a copy of the record and the service under the HIPAA privacy rule and various state laws. Read More

    HIPAA Regulatory Alert: CMS issues first of seven security guidance papers

    The Centers for Medicare & Medicaid Services has issued the first in a projected series of seven papers to provide guidance for covered entities. Read More
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    Hospital Access Management

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    Hospital Access Management 2005-02-01
    February 1, 2005

    Table Of Contents

    Challenges of Florida hurricanes bring out the best in HCA staff

    One-on-one education is key to Virtua success

    Service excellence begins with behavioral change

    Automated telephonic tool reduces pre-cert hassles

    News Briefs

    HIPAA Regulatory Alert: Two HIPAA privacy provisions ‘unnecessarily burdensome’

    HIPAA Regulatory Alert: Requirements on copying cost charges confusing

    HIPAA Regulatory Alert: CMS issues first of seven security guidance papers

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