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June 1, 2013

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  • Cut registration waits by 60 minutes: Watch your satisfaction scores soar

    Wait times in registration areas are generally a huge dissatisfier, says Brenda Sauer, RN, CHAM, director of patient access at New York Presbyterian Hospital in New York City. Many times, we have patients waiting for beds because patients dont leave when we anticipate, clinical cases go longer than expected, or emergencies occur.
  • Hospital VIPs can empower access

    Do some patient access employees make a habit of complaining about various things, yet take no action to fix the problem? Patient access leaders at St. Margarets Hospital in Spring Valley, IL, learned that some personal attention from hospital VIPs can turn this problem around.
  • 12 registrars in this system CHAA-certified each year!

    About a dozen patient access employees a year take the Certified Healthcare Access Associate (CHAA) examination at University of Utah Health Care in Salt Lake City, and only two have n65ot passed in the past five years.
  • Same-day appointment needed? Answer is ‘Yes’

    When a patient asks for an urgent appointment at Tufts Medical Center in Boston, the answer is never no, says Pamela Nettles-Gomez, business operations manager of internal medicine and adult primary care.
  • Access gets voice in novel clinical program

    Members of the patient access staff were trained along with clinical personnel before a novel new program was offered to patients at Downtown Health Plaza of Wake Forest Baptist Health in Winston-Salem, NC.
  • Take load off of busy providers

    A green light process saves patients from waiting for long periods to obtain diagnostic tests, reports Tanya Powell, patient access director at Ochsner Medical Center North Shore in Slidell, LA. We strive to prep our cases three days in advance. Once prepped, we call to pre-register our patients over the phone, she says.
  • Auditors urge security for EHR networks

    Government auditors emphasized the need for hospital network security in the February issues of The New England Journal of Medicine.
  • States face Medicaid decisions

    States are beginning to grapple with questions coming out the last years Affordable Care Ace (ACA) Supreme Court decision on. While the court upheld most of the law, it struck down the mandatory expansion of the Medicaid program.
  • Hospitals question rules on readmissions

    As the National Association of Healthcare Access Management (NAHAM) reported in November, part of the Affordable Care Act (ACA) curbs hospital reimbursement rates based on readmission statistics.