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    Home » Newsletters » Hospital Access Management

    Hospital Access Management

    www.reliasmedia.com

    January 1, 2009

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    Hospital Access Management 2009-01-01

    Put a stop to needless claims denials: ID root causes in people and processes

    Benefits exhausted, coverage not in effect at the time of service, patient ineligible at the time of service, no authorization prior to service, and patient unidentified. Each of these reasons for a denied claim is different, but the result is the same - the hospital doesn't collect. And in today's economy, this spells trouble for patient access departments. Read More

    Want to boost morale? Give more responsibility

    Too often, patient access is an area employees come into only to get their foot in the door with a long-term goal of obtaining other medical positions in the hospital, says Vicki Lyons, patient access manager at Baptist Hospital East in Louisville, KY. Read More

    What can a point-of-service pricing system do for you?

    Because of rising copays and deductibles and underinsurance, patients are getting hit with bigger balances that they don't expect. More and more, patients want to know up front what they will owe. Read More

    Giving patients estimates: Is this a two-edged sword?

    Currently, Methodist Le Bonheur Healthcare in Memphis, TN, is "in the infant stage" when it comes to being able to quote prices to patients through its web site, says Jessica Murphy, CPAM, corporate director for patient access services. "But we have done a good bit of research, and believe when we do this it will be a useful product," she says. Read More

    Don't let your bad data do too much damage

    Technology tools that facilitate the capture and communication of data are essential for patient access, but there is a downside. "The scary part is that systems today have the capacity and structure to get bad data out faster, and can do a lot of damage if not managed or used correctly," says Kathryn Stevens, PhD, MBA, CHAM, northwest regional delegate for the National Association of Healthcare Access Management. Read More

    Try this to speed patient registration process

    Cutting delays in the registration process can free up patient access staff and make patients more satisfied, but this can be challenging. Read More

    2008 Salary Survey Results: Patient access facing great challenges and opportunities

    The shift from handling verification, eligibility, and collection issues on the front end - before or during registration - is continuing, and this is good news for patient access. Read More
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    Hospital Access Management

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    Hospital Access Management 2009-01-01
    January 1, 2009

    Table Of Contents

    Put a stop to needless claims denials: ID root causes in people and processes

    Want to boost morale? Give more responsibility

    What can a point-of-service pricing system do for you?

    Giving patients estimates: Is this a two-edged sword?

    Don't let your bad data do too much damage

    Try this to speed patient registration process

    2008 Salary Survey Results: Patient access facing great challenges and opportunities

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