Hospital Access Management – March 1, 2004
March 1, 2004
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Hospital streamlines ED patient flow with commitment, creative thinking
A dramatic overhaul of the emergency department (ED) process at Paradise Valley Hospital in National City, CA, began with a single question from the director of emergency medicine. -
WOW’s success comes from a number of factors
Several key innovations contributed to the success of the Wipe Out Waiting (WOW) initiative in the emergency department (ED) of Paradise Valley Hospital in National City, CA, part of the Adventist Health System. -
Going from good to great is Studer program’s goal
Aligning with the health care customer service model of the Studer Group whose Road Map to Excellence is guided by five pillars: service, quality, people, finance, and growth was a natural fit for Providence Health System, says Patricia Weygandt, manager of access services at Providence Milwaukie (OR), one of three system hospitals in the Portland area. -
A stepwise approach to outsourcing revenue cycle
Health care organizations are discovering, as many industries have already learned, that thriving even surviving in a competitive marketplace means concentrating their talent and experience on what they do best, and offloading noncore services and administrative functions to vendors who can do them better, faster, and cheaper. -
Boost reimbursement with reorganization, teamwork
Creating the most efficient staffing arrangement possible along with fostering effective working relationships with those outside the access department was integral to the development of a financially successful patient access department, says Patti Daniel, MS, CCM, LPC, LMSW/AP. -
News Briefs
CMS makes change to critical access rule; NPI final rule released by CMS; Study: Providers getting better terms