Hospital Access Management – July 1, 2004
July 1, 2004
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Use upfront collections to help hospital and patients
The main reasons Susan Baxley, corporate admitting manager, wanted to work for Adventist Health were because of its mission statement to share Gods love by providing physical, mental, and spiritual healing, and because of its desire to implement best practice registration. -
Nurses help ED collections and customer service grow
Cash collections in the emergency department (ED) at Wake Forest University Baptist Medical Center, in Winston-Salem, NC, have almost doubled in the past two years as staff continue to focus on enhancing customer service and gaining buy-in from clinicians. -
‘Career ladder’ increases payments; reduces turnover
A new career ladder for emergency department registrars at Wake Forest University Baptist Medical Center in Winston-Salem, NC, has helped reduce staff turnover and is providing increased motivation for employees to perform at higher levels in cash collections, among several other categories. -
Finish ‘to-do list’ for HIPAA security rule
If planning isnt already under way, the time is now for your hospital to get ready for implementation of the Health Insurance Portability and Accountability Acts (HIPAA) security rule, which takes effect April 21, 2005. -
News Briefs
Care of uninsured putting EDs at risk; Uninsured impact hospitals bad debt; Get help on-line for move to EMR; Tool helps evaluate disaster drill planning