In Fiscal Year 2014, patient access leaders at Bakersfield, CA-based Kern Medical Center reduced the billed accounts receivable (A/R) from $82,000 to $56,000. “And we didn’t simply write off the A/R,” reports Susan Labow, interim executive director of revenue cycle.
When payers, providers, revenue cycle vendors, consultants, and financial institutions met to discuss the next generation of revenue cycle management processes and tools, there was a surprising amount of agreement.
Few patient access applicants at Cottage Hospital in Woodsville, NH, have a strong background in registration and insurance. Many have never even worked in the hospital setting. Finding qualified per diem staff is also not easy.
Hospital discharge planning tools should incorporate the judgment of clinicians and be administratively feasible, according to findings in a new report released by the American Hospital Association (AHA).
Members of the patient access staff at Mission Hospital in Asheville, NC, weren’t too happy to learn that every incoming and outgoing phone call would be automatically recorded. However, their opinion changed dramatically after a few months.
The number of Americans reporting they did not receive needed healthcare because of its cost dropped for the first time since 2003, from 80 million in 2012 to 66 million, according to the just-released 2014 Biennial Health Insurance Survey from The Commonwealth Fund in New York City.