Patient access departments had extra time to prepare for the switch to ICD-10, due to the original compliance date being pushed back to Oct. 1, 2015. Now it’s the moment of truth, and the possibility of productivity or revenue cycle problems are at the top of managers’ minds.
Exactly how the switch to ICD-10 will affect revenue and productivity is still unclear, but this much is certain: Patient access managers will be fielding a steady stream of questions from employees for some time to come.
The number of patients who enrolled to make online payments at Cincinnati Children’s Hospital Medical Center increased by more than 500% in the past three years, reports Christopher Lah, senior director of patient access.
Recently, a patient was instructed to see a neurology group after being discharged from a Kaleida Health hospital in Buffalo, NY. The patient didn’t receive a return call from the physician office despite leaving several messages, and, in utter frustration, called the hospital.
Are you using an Internet-based storage document-sharing application with protected health information? If so, you might not have properly assessed the security of that application, and that missed step, alone, could be deemed a HIPAA violation.