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Leaders report improved productivity, higher employee satisfaction.
New process connects patients and financial counselors.
Staff wanted recognition, communication, and challenges.
Registrations require varied amounts of time and effort.
While making rounds in the department, patient access managers at Kadlec Regional Medical Center in Richland, WA, often heard patients claim they already paid a deductible or that they were overcharged for past services.
Résumé and recommendations only go so far.
Peers notice things managers don’t.
For the first time, a healthcare provider is settling a HIPAA violation based on failure to quickly report a breach.
The Office of Civil Rights recently announced a HIPAA settlement based on the theft of a USB data storage device with unsecured electronic protected health information.
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