As a valued subscriber to the wealth of resources published by Relias, formerly AHC Media, we are sending this reminder that your new issue is now available online. The articles in this issue are listed below:
Understanding the root cause of a complaint is important. Finding this cause tells patient access if feedback and complaints are related to a specific site, process, or employee, making it easier to solve a problem for good.
If patients call to request a price estimate at one hospital, they’re probably calling other hospitals, too. Some patients will pick the service at the cheapest price quoted, but this doesn’t tell the whole story.