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Patient access staff spend countless hours on the phone with payer reps, trying to determine if a particular procedure requires authorization. Still more hours are spent going between systems, figuring out why a patient’s insurance claim was denied. What if a robot handled these tasks instead?
Registrars are canceling procedures on short notice much more often these days, not because anyone needs to reschedule but because insurance companies are contacting patients to tell them the hospital setting will cost more.
