Case Management in Hospitals Is Being Transformed to Care Coordination

The hospital case management role that has been prevalent for more than three decades is transforming, hospital-by-hospital, into a value-based care coordination role.

Optimal Case Management Leadership Requires Subtlety, Advocacy

Hospital case managers are leaders, whether they realize it or not. Their role in standing up for patients and speaking with other healthcare professionals about patients’ needs provides case managers with leadership skills.

Patient and Family Councils Make a Difference

A strong quality improvement infrastructure can be the perfect setting for developing a patient and family advisory council.

Emergency Clinicians Steer Patients With Substance Use Problems Into Effective Treatment

Baltimore has struggled mightily with substance misuse, and much of this burden has fallen on EDs in the region. Indeed, statistics from 2014 suggest that the city registered the highest rate of ED use due to opioid use disorder in the country, and the volume has not let up.