Hospice Management Advisor 2004-09-01

New client satisfaction tool offers better data on improving care

This months cover story is the first of a two-part series on client satisfaction in hospice care. The first story in the series delves into a new satisfaction survey that will help hospices spot areas where improvement is needed. Read More

Special Report: Making the Satisfaction Grade - Measure satisfaction when you can still improve it

Hospice families repeatedly report needing more education to help their dying loved one, according to the new satisfaction survey the Hospice of St. Marys in Leonardtown, MD, began using in January 2004. Read More

How a small hospice boosted its fundraising

Fundraising is the lifeblood of Fox Valley Hospice in Geneva, IL, because the hospice is a free service hospice that does not contract with Medicare. Read More

Donated goods, services key to effective fundraising

Fox Valley Hospice in Geneva, IL, receives more than $300,000 in donated goods and services each year for its annual garden party fundraising event. Read More

Tracer methodology focuses on care, not paper

Mid-cycle self-assessments, tracer methodology, and less emphasis on examination of policy books are all signs that the new survey process implemented by the Joint Commission is truly different from the survey process of the past. Read More

JCAHO’s new safety goals routine for most HHAs

Medication safety, improved communications, and reduction of falls are among the new additions to the 2005 National Patient Safety Goals of the Joint Commission on Accreditation of Healthcare Organizations. Read More

2005 national patient safety goals

The following patient safety goals of the Joint Commission were developed for home health care but may not apply to all areas of home health, says Maryanne L. Popovich, RN, MPH, executive director of the Joint Commission home care accreditation program. Read More

News from the End of Life

Ten health care organizations were honored at the American Hospital Association and Health Forums annual Leadership Summit in San Diego on July 26 for their innovative palliative and end-of-life care programs. Read More

Audio conference prepares you for influenza season

Get Ready For Influenza Season: What You Need to Know About the Threat, Diagnosis and Treatment, which will be held Tuesday, Sept. 28, 2004, 2:30 - 3:30 p.m. EDT, will be presented by Benjamin Schwartz, MD, and Frederick Hayden, MD. Read More

Hospice Management Advisor Archives

September 1, 2004

View Archived Issues

Downloads