Patient Education Management 2004-09-01

Call centers provide vital information after hours

Parents in Georgia dont have to guess whether it is appropriate to rush their child to an urgent care center in the middle of the night. When they telephone the Childrens Healthcare of Atlanta Call Center, they speak to an experienced pediatric nurse who, through a series of questions based on a protocol, helps them determine the suitable level of care for their child. Read More

Health education goes electronic

Most call centers are developing a closer link with their hospital web sites, says Julie Bruns, call center manager for BJC HealthCare in St. Louis. Read More

Improve communication with good phone skills

Although the phone is both necessary and vital in any health care setting, it can create a barrier to communication because it prevents us from seeing facial expressions and body language. The impression the patient or family receives depends on what they hear using good phone skills and proper phone etiquette can help make the phone encounter more productive and enjoyable. Read More

How to choose and work with translators

The translation process of educational materials from English into Spanish or another language will be a successful project if several steps are followed, says Lynn Gordon, MPH, a health education writer in Los Altos, CA. Read More

Build trust with home health care patients

While the media may focus on food and our culture, home health managers may overlook the social importance of sharing meals or food with patients, says Gottfried Oosterwal, PhD, director of the Center for Intercultural Relations in Berrien Springs, MI. Read More

Resources on cultural diversity and health care

The following publications and web sites provide information on cultural diversity and health care. Read More

Cardiac education program reduces readmissions

What do you do when you find that more than 20% of your new admissions are for cardiac-related reasons and about 33% of your patients have cardiac disease, even if it wasnt the reason for admission? If you are the staff at Visiting Nurse Association of Central New York in Syracuse, you put together a special team of employees who work only with cardiac care patients and call it Heart Smart. Read More

Tool helps pediatric flu immunization programs

The National Foundation for Infectious Diseases has developed a free on-line resource designed to help health care providers conduct influenza immunization programs for children. Read More

Communication key to reduce delivery risks

The Joint Commission on Accreditation of Healthcare Organizations issued an alert to accredited hospitals about the key role caregiver communications plays in preventing infant death and injury during delivery. Read More

Health care leaders urged to promote prevention

Noting that chronic diseases account for three-quarters of U.S. health care costs and 70% of deaths, Centers for Disease Control and Prevention director Julie Gerberding, MD, urged the public health community and health care providers to help promote healthy lifestyles and prevention. Read More

Audio conference prepares you for influenza season

Thomson American Health Consultants is offering an audio conference with the information necessary to help you diagnose and treat patients with flu symptoms and, as important, prepare for an influenza pandemic. Read More

Patient Education Management Archives

September 1, 2004

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