Healthcare Benchmarks and Quality Improvement Archives – October 1, 2008
October 1, 2008
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AHA survey: 'Most wired' hospitals achieve higher patient satisfaction
Patient satisfaction is higher at hospitals that embrace technology, according to the 10th Annual Most Wired Survey and Benchmarking Study of Hospitals & Health Networks magazine, which is published by the American Hospital Association. -
'Long journey' to establish a culture of quality
Quality managers agree that establishing and maintaining a culture of quality and safety is one of the toughest challenges they face. One facility that appears to have successfully met that challenge is Munson Medical Center in Traverse City, MI, which recently received the 2008 AHA-McKesson Quest for Quality Prize. -
Study: Patient satisfaction not what it could be
There's good news and bad news in a new study just released by the Health Research & Educational Trust, an affiliate of the American Hospital Association, and the Boston University Health Policy Institute: Of 470 hospital chief quality officers surveyed, 97% reported that QI activities had a positive effect on patient care outcomes. However, when that same group was asked about patient satisfaction, only 28% agreed it was at the level it should be. -
Exactly where are you with overall NPSG compliance?
With the 2009 National Patient Safety Goals (NPSGs) just announced, it's an ideal time to perform a self-assessment for all of the existing goals, including the requirements for improving recognition and response to changes in a patient's condition and improving safety of anticoagulation medications, which are being phased in right now, says Paula Swain, MSN, CPHQ, FNAHQ, director of clinical and regulatory review at Presbyterian Healthcare in Charlotte, NC. -
Proven strategies for tough-to-measure NPSGs
Some of the Joint Commission's National Patient Safety Goals (NPSGs) are easier to monitor than others, such as reducing the likelihood of harm associated with the use of anticoagulants, which can be tracked electronically. -
Data overload isn't a good thing
Dealing with too much data is "like drinking from a fire hose," says David A. Snyder, MD, vice president of patient care quality and safety at MCG Health in Augusta, GA. -
Is your process for ID'ing disruptive docs complete?
Organizations are taking a close look at their policies for addressing disruptive physicians, in order to comply with new Joint Commission standards for 2009 that will require accredited health care organizations to create a code of conduct and formal process for managing unacceptable behavior. -
Rural hospital adopts Planetree model
The Planetree model is almost 30 years old but its essence is timeless, says Janet Powell Morin, RN, chief culture officer and former vice president, patient care services at Mid-Columbia Medical Center (MCMC) in The Dalles, OR.