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October 1, 2010

View Archives Issues

  • New accountability measures could mean sea change for QI

    With a coordinated double-whammy, The Joint Commission and a group of quality experts, including current president, Mark R. Chassin, MD, MPP, MPH, have served notice on the QI community that they'd like things to change in a major way.
  • Electronic tablets help provide information

    Patients at Duke University Hospital's cancer clinics have begun using electronic tablets to complete questionnaires about their health situation, and staffers are extremely pleased with the results.
  • Hospital uses service for follow-up calls

    Calling patients after hospital discharge is a good quality improvement and patient satisfaction strategy, but it is often difficult to implement because of resource restraints.
  • Provide better ED discharge planning

    The health care system benefits when unnecessary hospital admissions are avoided, and sometimes the best place to impact that trend is by focusing discharge services on the hospital emergency department (ED), an expert says.
  • Collaboration on capacity management

    When a hospital in downtown Knoxville, TN, closed and volume soared at other nearby hospitals, two hospitals in the Covenant Health System joined forces to develop a systematic approach to capacity management that allows each hospital to create variances in the process to meet its individual needs.
  • AHRQ issues quality, disparities reports

    The Agency for Healthcare Research and Quality (AHRQ) on April 13 released the 2009 National Healthcare Quality Report and the National Healthcare Disparities Report, which are used by a variety of health care stakeholders to evaluate quality and access to care.