Healthcare Benchmarks and Quality Improvement Archives – April 1, 2004
April 1, 2004
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Effective patient grievance policy can be vital tool for improvement
They may not grab many headlines, but grievance policies and procedures are, nonetheless, a critical component of a thorough, effective quality improvement effort. -
Three keys to optimal results: Disclose, disclose, disclose
Traditionally, medical error disclosures have not occurred due to fears of liability, as well as credentialing, sanctioning, and licensing concerns. However, new research suggests that not disclosing a medical error actually can leave a health care provider in a worse position than if the provider had disclosed the medical error. -
Second time’s the charm for open-visiting effort
Breaking with tradition is never easy, especially when it comes to such sensitive areas as the intensive care unit (ICU). But at Geisinger Medical Center in Danville, PA, a second attempt at instituting open visiting in the adult ICU is working so well that is has become official policy. -
National model begun at regional level
The Breakthrough Series Collaborative model effectively employed by the Institute for Healthcare Improvement (IHI) on a national level has been translated successfully to the regional level in the state of Washington, achieving significant improvement in the self-care efforts of diabetes patients and clinical improvements in areas such as blood sugar and cholesterol. -
Collaborative starts 2nd phase of connectivity push
Connecting for Health, a collaborative of public and private stakeholders, will be launching a new phase of its effort to promote electronic connectivity in health care. The projects steering group, comprising more than 50 leaders and decision makers in the health care industry is committed to creating an incremental road map to achieving electronic connectivity. -
Quality gap found between award winners and others
A substantial difference in clinical quality was found between the winners of the Health Grades Inc./J.D. Power & Associates Distinguished Hospital Award for Clinical Excellence winners and all other hospitals, Health Grades Inc. reports.