Patient Satisfaction and Outcomes Management Archives – February 1, 1998
February 1, 1998
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Good intentions aren’t enough! Systems must change for better care
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Profiles help focus HEDIS improvements
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Physicians can be champions of change
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Patient surveys: When longer may be better
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How to turn complaining patients into loyal ones
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Steps toward resolving patient complaints
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Beta-blockers prevent death from CHF
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New EKG tool predicts patient risk of dying
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Cheaper antibiotics save money, work just as well
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HEDIS 3.0 update brings just modest changes