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One of the key factors in selecting the right rounding tool is the ability of the organization to instantaneously capture the data. Are you able to type, write or speak on/into your device with the items that need to be addressed, and email, text or page them to the responsible parties for immediate correction?
Another critical factor is to capture data and populate it on a dashboard where that information can be collected, aggregated, and summarized for leadership to make quick decisions on responding to patients, staff & visitors/family members & loved one’s concerns.
There is no silver bullet or one solution to this challenge. Key elements need to become a part of your healthcare organization’s DNA to excel in patient satisfaction. Action must be taken while the patient is within the continuum of care. It’s everyone’s responsibility, not just nursing, to execute. It is excellence in all aspects of visible operations.
During his career, Randall has worked passionately to protect patients, staff, and visitors in healthcare settings. While specializing in healthcare compliance, Randall has spent 20 years guiding teams through a variety of safety and risk management projects, including assessing business operational risks concerning commercial insurance policies and reducing and eliminating exposures and hazards. Randall has also consulted for many leading community-based, biomedical research hospitals, and teaching hospitals to help develop environmental health and safety management programs.