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One in five U.S. residents speaks a language other than English at home. Patients with limited English proficiency (LEP) experience higher-than-average readmission rates, both to the hospital and the ED, as well as suffer more adverse events. Every patients who enters the hospital presents a unique set of needs. It's important staff members are equipped with the right tools to address those needs.
In this session, attendees will learn about the new civil rights law from Section 1557 of the Affordable Care Act as it applies to hospitals and other healthcare providers. This law explains the requirements for nondiscrimination, required signs and notices, and interpreters under the new Hospital Improvement Act. This program will provide the education requirements to ensure your employees know and follow the law.
|- 15+ taglines||- ACA section 1557||- Communication errors & malpractice|
|- National CLAS standard||- OCR requirements||- Identifying communication needs|
|- Interpreting & translations||- TJC white paper||- Language access plan (LAP)|
|- Qualifications for translators||- PC standard||- Non-discrimination in patient care|
|- Collecting race & ethnicity||- RI standard||- Vision, speech, hearing or other impairment|
|- Visitation CoP & law||- Patient advocates||- Hospital Improvement Act|
|- Communication roadmap||- TJC Speak Up Series||And so much more!|